1. Information We Collect
At Hack Frontier, we collect information you provide directly to us, such as when you:
- Fill out our contact forms or newsletter subscription
- Book our services or request information
- Communicate with us via email, phone, or other channels
- Participate in our adventures and activities
Types of Information
- Personal Information: Name, email address, phone number, postal address
- Adventure Preferences: Hunting and fishing experience levels, preferred locations, dietary requirements
- Financial Information: Payment details for bookings (processed securely by third-party providers)
- Technical Information: IP address, browser type, device information, website usage data
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our luxury adventure services
- Process bookings and manage your adventure experiences
- Communicate with you about your bookings and our services
- Send you marketing materials (with your consent)
- Ensure safety and security during adventures
- Comply with legal obligations and industry regulations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- Service Providers: Trusted partners who assist in delivering our services (guides, accommodation providers, transport companies)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale, or transfer of company assets
- Consent: When you have given explicit consent for sharing
4. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure server infrastructure and access controls
- Regular security audits and updates
- Staff training on privacy and data protection
- Limited access to personal information on a need-to-know basis
5. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Ensure proper website functionality
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
You can manage your cookie preferences through our cookie consent banner or your browser settings.
6. Your Rights
Under Australian privacy laws, you have the right to:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Portability: Request transfer of your data to another service
- Withdrawal: Withdraw consent for marketing communications
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain our relationship
- Comply with legal obligations and industry requirements
- Resolve disputes and enforce our agreements
Typically, we retain customer data for 7 years after the last interaction, unless longer retention is required by law.
8. International Transfers
Your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Information
If you have questions about this privacy policy or our privacy practices, please contact us:
12. Complaints
If you believe we have not handled your personal information in accordance with this policy or the Privacy Act, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).